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LOCATED IN BYRON BAY

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Shipping, Delivery, Installation & Hire

BANG BANG BALLOONS IS LOCATED IN BYRON BAY, NSW, 2481
WE CURRENTLY OFFER SHIPPING AUSTRALIA-WIDE FOR RETAIL ITEMS & LOCALLY FOR INFLATED ITEMS.

Inflated Balloons:

Items from the balloonery are inflated with helium and are available for delivery or collection by appointment from Byron Bay. Once you place your order with delivery date, we will send you a confirmation email and lock in the time.

If you need to place a rush order (for delivery/pickup within 48 hours) please confirm via phone/email that we are able to deliver to you before ordering.

Delivery charges are as follows:

  • Byron Bay CBD + Industrial Estate (excludes hotels)  - Free with $100 spend or $10 under $100

  • Ewingsdale (town side of highway), Suffolk Park & Wategoes (includes, Elements and Byron at Byron) - Free with $150 spend or $15 under $150

Delivery times in Byron Bay, Suffolk Park, Bangalow, Ewingsdale
for orders under $250

  • Mon - Fri - Between 9am & 11am OR Between 2pm & 4pm
  • Saturday - Sunday - Between 9am & 11am
  • Pickup from our office is available everyday from 9am

Please advise in the checkout notes if you have a preference. Sometimes we can make exceptions around this so please send us an email to check.

To qualify for delivery outside of Byron Bay you must meet the minimum spend of $150.

If we are able to use a courier service and the delivery is between Monday and Friday then the min spend is reduced to $50 + $15 delivery (see details below). Not all products qualify for this so please read below or give us a call to discuss.

  • Bangalow /Coopers Shoot / Tyagarah / Myocum /Ewingsdale (Myocum side of the highway) - $15

  • Mullum / Ocean Shores / Lennox Head - $35

  • Ballina / Alstonville - $45

  • Lismore / Goonellabah / Tweed Heads - $65

  • Other areas available price POA

To qualify for delivery in Byron Bay CBD, you must meet the minimum spend of $50.

Minimum order for pick-up is $35. By appointment only. Address supplied after order, we are located near the industrial estate.

Public Holidays, Seasonal Holidays and Sundays MAY incur additional delivery fees.

CANCELATIONS We do not offer refunds due to change of mind. All sales are final. 

COVID 19 POLICY: If you have to move/cancel your event due to government mandated COVID 19 lockdowns we are happy to issue you a store credit or rebook you on your rescheduled date pending availability. If we are unable to accommodate you on your date, we will issue a refund.  

NOTE: We are based in BYRON BAY. If you place an order for delivery and are interstate or not in one of the above areas you will incur a $5.00 admin fee when we process the refund. Additionally, if you pay via ZIP or Afterpay we will not refund the fees associated with your order as we do not get refunded these when we refund you.

You must tick a box to accept these conditions when purchasing your balloons.

Courier Delivery:
Bubble Balloons & Select Bouquets

These can be sent via Wizz courier Monday to Friday (only) for $15.
If we have the item in stock we can accommodate next day delivery.
All bubble balloons + most bouquets (except crazy bouquets, bundles, extra large bouquets) can be sent via Wizz.
60/90cm confetti balloons can not be sent via this method.

Weekend delivery must adhere to the rules above with the $150 min spend + delivery for areas outside of Byron Bay as the courier does not deliver on weekends. 

If you are not home the balloons will be left in a safe place by the courier. As you know, balloons are fragile so we recommend getting them delivered to a business or somewhere that is attended. Balloons are usually delivered between 12-4pm however this changes daily and is dependant on the delivery schedule of the courier. We cannot guarantee a time. 

Wizz Services: Byron bay, Lismore, Ballina, Lennox Head, Mullumbimby, Ocean Shores, Brunswick Heads, Bangalow, Clunes, Bexhill, Goonellabah, Evans Head, Woodburn & surrounding areas.

Sugar Bang:

Available to order with our inflated balloon range delivered locally around the Byron Bay area.

Events and Weddings:

Delivery and installation fees vary and will be included in your quote. 

We travel as far North as Brisbane and South to Yamba for events and weddings.

Further details here. 

Conditions of Hire:

This applies to all hire item including (but not limited to) Neon signs, frames, arch board, plinths, easels & tassel walls.

Hirer is responsible for keeping the item safe during the hire period. Hire Items are not waterproof and must be protected from the rain at all times.

Should any item/s become lost, stolen or damaged when in possession of the Hirer, the Hirer shall immediately notify us. The Hirer agrees to pay for all products lost, destroyed, stolen, damaged while in their care. Replacement costs will be paid to Bang Bang Balloons based on the current pricing and availability of the items.

Ticking the box at payment will indicate that you read, understood and agree to the terms and conditions above.

Accommodation Styling:

To avoid excess cleaning charges at your accommodation/hotel/air bnb please pop and bin all balloons prior to checking out. 

Uninflated Items:

These products are shipped via Australia Post or Sendle. Purchases made on public holidays or weekends will be sent the next business day. 

$5 Flat Rate Shipping for orders over $80

$9.95 for orders under $50

Spend over $150 to receive free standard shipping

We require 24 hours handling time to get your package ready for sending.

Items are sent with Authority to leave.

Express/Next Day Shipping:

Express shipping is available via Australia Post for a flat rate of $12.00. After leaving our office, Australia post advises that your parcel will arrive at it's destination between 3 - 4 days depending on the destination.

Next day delivery is possible via courier for $20.00. Keep in mind we require 24 hours handling time to prepare your item. For rush orders please give us a call.

Uninflated Items are sent with Authority to leave.

International Shipping:

We ship a select range of uninflated items internationally to the USA and The UK via Australia Post. 

USA - up to 1 kg - $38

UK - Up to 1kg - $42

Items available for shipping include:

DIY Balloon Garland Kits, Confetti Balloons,  Giant foil numbers and Balloon Packs

If you are outside these countries and would like to purchase please drop us an email for custom pricing.

Refunds and Returns:

In the event that your order was placed with a spelling mistake, we are unable to refund your item. Please make sure you triple check your text when placing your order! 

Always take care when transporting your inflated balloons!

Watch out for sharp objects that can pop your balloons! Also pets, hot objects, sharp objects in the boot of your car, kiddies and extreme weather. If you have inflated balloons, it's a good idea to walk the path and clear hazards before getting your balloons to their final destination!

Unfortunately, once the balloons leave our office we are not responsible for the transport of the balloons to the destination. Due to their fragile nature balloons do pop, so please be careful! 

If we are delivering your balloon, we guarantee it will arrive in perfect condition!  After inflated balloons have been delivered, we can no longer take responsibility for them. 

Customer Service:

For enquiries contact hello@bangbangballoons.com.au or call us on 1300 915 514

Depending on availability of stock we may substitute colours in your order. We will always replace with similar or complimentary colours. This includes inflated items as well as our party at home range.